Frequently asked questions

Pick a vehicle, choose your dates, and send a booking request. The owner usually confirms within 24 hours. After confirmation you get their contact details and sort out the handover directly.

Every owner sets their own terms — what's included, the deposit amount, and any extras. You'll see all of this in the listing before you book. Fuel, highway vignettes, and camping fees are always on you.

It depends on the owner. Some use our payment gateway — pay by card, money held securely until the vehicle is returned. Others prefer cash or bank transfer. The payment method is always clearly stated in the listing.

The vehicle is covered by the owner's insurance. We recommend taking out your own travel insurance — especially for breakdowns or illness abroad. Ask the owner for coverage details at handover.

Yes. Cancellation terms are set by each owner and always shown before you confirm. General rule: the earlier you cancel, the better the conditions. Details are always in the listing.

First contact the owner via the platform chat — most issues get sorted that way. If you can't agree, reach out to us through the contact form with your booking number and we'll step in.

In the CZ, you can park in official campsites, dedicated RV parking areas (Stellplatz), or on private land with the owner's permission (e.g., via apps like Bezkempu). In Prague, we recommend guarded parking lots or campsites on the outskirts with good public transport access.

Most vehicles on Campervan.cz have a valid Czech electronic highway vignette included. However, always verify this in the listing details or ask the owner via chat before your trip.

Most owners allow travel within the EU. However, conditions may vary — some might have restrictions on specific countries or daily mileage limits. Always check the 'Rules' section on each listing for details.

Listing is completely free. If you use our payment gateway, you pay approximately 3% of each transaction — that's just the payment processing cost. No commission, no monthly fee, no hidden charges.

No. The payment gateway is entirely optional. Some owners use it for convenience — escrow deposits, automatic payouts, card payments. Others prefer cash or bank transfer and handle deposits themselves. Both are fine.

You do. Price, deposit, cancellation policy, minimum rental length, handover rules — everything is decided by you. We provide the tools and the platform; the decisions are yours.

It depends on your payment setup. With our gateway you receive funds within 5 business days of the vehicle being returned. With direct payment you arrange it with the renter yourself.

The platform verifies the basic identity of all users. As an owner you always have the right to decline a booking without giving a reason — it's your vehicle, your choice. Feel free to chat with the renter beforehand.

The basic listing is free and fully functional. Premium gives you priority placement in search results, a trust badge, and access to dedicated support. If you're interested, reach out via the Contact page.